Contents
- Withdrawal Limits at a Glance
- KYC Verification Before Your First Cashout
- How to Upload Your KYC Documents
- Step-by-Step: Submit a Withdrawal
- Payment Methods & Processing Times
- Your First Withdrawal: What Is Different
- Why Withdrawals Get Rejected & How to Fix Them
- VIP Tier Daily Withdrawal Limits
- Questions Players Ask About ban99 Withdraw
- Ready to Make Your First Withdrawal?
Withdrawal Limits at a Glance
Before you request a ban99 withdraw, check these numbers. Staying within the limits keeps your payment moving without a hold.
| Rule | Amount | Notes |
|---|---|---|
| Minimum withdrawal | ৳1,300 | Requests below this amount are automatically held |
| Daily withdrawal cap (Starter) | ৳80,000 | Resets at midnight Bangladesh time (UTC+06) |
| Processing time | 4 minutes | After approval; bKash & Nagad are fastest |
| First-time withdrawal | Up to 1 hour | KYC review adds time on your very first cashout |
| KYC required | Yes | Verified before your first withdrawal is released |
| Wagering requirement on bonus | 21× | Must be met before bonus funds are withdrawable |
KYC Verification Before Your First Cashout
ban99 asks every player to verify their identity before the first withdrawal is released. This is a one-time process. Once your documents are approved, future withdrawals go through the normal 4-minute pipeline.
Accepted Documents
- National ID Card (NID) — front and back photo
- Passport — photo page and signature page
- Driving Licence — front and back photo
Photo Requirements
Poor-quality photos are the single most common reason KYC takes longer than expected. Follow these rules and your submission will clear in one pass.
| Requirement | What to Do |
|---|---|
| Lighting | Use natural daylight or a lamp. No direct flash that creates glare over the text. |
| Framing | All four corners of the document must be visible. No cropping. |
| Focus | Text must be sharp and readable. Tap the screen to focus before shooting on a phone. |
| File format | JPG or PNG. Maximum 5 MB per file. |
| Expiry | Document must be valid at the time of submission. Expired IDs are rejected. |
| Name match | The name on the document must match the name on your ban99 account exactly. |
Review Timeline
KYC documents are reviewed within 6 hours of submission. Most approvals happen well within that window during normal business hours in Bangladesh. You will receive an in-app notification and email once your verification is confirmed.
Privacy Protection
ban99 stores your identity documents on encrypted servers. Your files are used only for age and identity verification and are never shared with third-party advertisers. You can contact [email protected] at any time to ask about your data.
How to Upload Your KYC Documents
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1Log In to Your Account
Go to ban99 Login and enter your username and password. If you do not have an account yet, register here first.
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2Open the Verification Centre
Tap your profile icon at the top right, then select "Verification" or "KYC". This section shows your current verification status.
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3Choose Your Document Type
Select National ID Card, Passport, or Driving Licence from the dropdown. The upload fields will change to match your selection.
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4Upload Clear Photos
Upload front and back images as required. Check each photo: text must be fully readable before submitting. Use the retake button if anything looks blurry.
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5Submit and Wait for Approval
Tap "Submit". The review takes up to 6 hours. You will get a notification when your account is verified and you can proceed with your first ban99 withdraw.
Step-by-Step: Submit a Withdrawal
Once KYC is approved, this is all it takes to request a ban99 withdraw. The process works the same on the website and in the ban99 App.
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1Go to the Cashier
Log in, then open the Cashier from the top menu or the main dashboard. Select "Withdraw" from the tab options.
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2Select Your Payment Method
Choose bKash, Nagad, Rocket, or Upay. The method you select must match the account you registered with. Mismatched accounts will be rejected.
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3Enter the Amount
Type the amount you want to withdraw. Minimum is ৳1,300. Your available balance and daily limit are shown on screen so you can check before confirming.
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4Confirm Your Mobile Wallet Number
Double-check the wallet number displayed. If it is wrong, contact support before submitting. Payments sent to a wrong number cannot be reversed instantly.
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5Submit the Request
Tap "Confirm Withdrawal". You will see a reference number. Save it. For verified accounts, funds arrive within 4 minutes.
Payment Methods & Processing Times
All four payment methods below support both deposits and withdrawals. Processing times listed are after ban99 approves the request.
- Method Deposit Withdrawal Notes
- bKash ~3 min ~4 min Most popular in BD
- Nagad ~3 min ~4 min Post Office–backed wallet
- Rocket ~3 min ~4 min Dutch-Bangla Bank mobile
- Upay ~3 min ~4 min UCB wallet
Your First Withdrawal: What Is Different
Your very first ban99 withdraw goes through an extra compliance check. This is normal and applies to every player, regardless of amount.
| Stage | Time | What Happens |
|---|---|---|
| KYC document review | Up to 6 hours | ban99 compliance team verifies your NID or passport |
| Payment processing | Up to 1 hour | First cashout is manually approved to confirm wallet ownership |
| Total (worst case) | ~7 hours | Only on your first withdrawal. All subsequent cashouts take 4 minutes. |
Why Withdrawals Get Rejected & How to Fix Them
A rejection does not mean your funds are lost. ban99 returns the amount to your account balance and sends a reason. Below are the most common causes and the fix for each.
| Rejection Reason | Fix |
|---|---|
| Wagering requirement not met | Check your bonus tracker in the account dashboard. You need 21× turnover on any active bonus before the bonus portion is cashable. Withdrawing real-money winnings only (not bonus funds) is usually still possible. |
| Wallet number does not match account | The mobile wallet number you enter must match the number linked to your ban99 account. Contact live chat to update your registered number if needed. |
| KYC not completed | Upload an accepted document (NID, Passport, or Driving Licence) in the Verification Centre and wait for the 6-hour review. |
| Amount below minimum | Increase the amount to at least ৳1,300 and resubmit. |
| Daily limit reached | Wait until midnight (UTC+06) for the daily cap to reset. Upgrading your VIP tier increases the cap permanently. |
| Account details mismatch | The name on your ID must match your ban99 account name exactly. Nicknames or shortened names are not accepted. Contact support to correct your account name. |
VIP Tier Daily Withdrawal Limits
Your daily cashout limit grows as you move up the ban99 VIP program. Monthly turnover figures determine your tier automatically.
| Tier | Monthly Turnover | Daily Withdrawal Cap | Cashback | Birthday Bonus | Personal Manager |
|---|---|---|---|---|---|
| Starter | ৳0 | ৳80,000 | 0.6% | — | — |
| Silver | ৳25,000 | ৳1,30,000 | 0.8% | ৳500 | — |
| Gold | ৳1,00,000 | ৳2,20,000 | 1.0% | ৳1,700 | — |
| Ruby | ৳4,10,000 | ৳3,70,000 | 1.2% | ৳5,900 | — |
| Sapphire | ৳16,00,000 | ৳6,10,000 | 1.4% | ৳20,000 | |
| Diamond | ৳66,00,000 | ৳10,00,000 | 1.6% | ৳69,000 |
Higher tiers are reached automatically based on rolling monthly turnover. No application required.