ban99 FAQ — Answers for Bangladesh Players

Go to the ban99 Register page and fill in your mobile number, a password, and your preferred currency (BDT). The form takes under two minutes to complete. You must be 18 or older to register. ban99 allows one account per person — duplicate accounts will be closed and any balance forfeited.

No. Each player may hold exactly one active account. If you forget your login details, use the password-reset option on the ban99 Login page or contact Live Chat. Opening a second account to claim a bonus a second time is against the terms and conditions and both accounts will be suspended.

You must be at least 18 years old. ban99 carries out age checks during the KYC process. Any account found to be under 18 will be closed immediately and winnings will not be paid out. If you are concerned about underage access, contact us at [email protected].

ban99 accepts bKash, Nagad, Rocket, and Upay. These are the only supported channels. Bank transfers and international cards are not currently available. All transactions are processed in BDT.

The minimum deposit is ৳100. There is no upper cap listed in the deposit guide, but your payment provider may impose its own daily limits. Deposits normally arrive in your ban99 balance within 3 minutes. If the credit has not appeared after 10 minutes, open a Live Chat ticket with your transaction reference number.

In most cases, deposits clear in 3 minutes. Mobile wallet payments (bKash, Nagad, Rocket, Upay) are processed automatically once your transaction is confirmed on the provider's network. Keep the transaction ID from your wallet app — you will need it if you raise a support query.

Log in, open the cashier, choose Withdraw, and enter the amount and your mobile wallet number. Withdrawals are sent to the same payment method you used to deposit. The first-ever withdrawal from a new account may take up to 1 hour while KYC is finalised; after that, withdrawals typically arrive in 4 minutes.

For a full step-by-step walkthrough, see the ban99 Withdrawal & KYC Guide.

The minimum single withdrawal is ৳1,300. The maximum you can withdraw in one day depends on your VIP tier. At the Starter level the daily limit is ৳80,000; Silver players can withdraw up to ৳1,30,000; Gold up to ৳2,20,000; Ruby up to ৳3,70,000; Sapphire up to ৳6,10,000; and Diamond members up to ৳10,00,000 per day.

The most common reasons are: your KYC documents have not been approved yet; you have an active bonus with unmet wagering requirements; the wallet number you entered does not match the one on file; or you have exceeded your daily limit. Check all four before contacting support. If none of these apply, open a Live Chat and share your withdrawal reference number.

KYC must be completed before your first withdrawal. You can play and deposit without it, but the withdrawal request will stay pending until verification is approved. Submit your documents early — the review takes up to 6 hours on business days.

ban99 accepts three types of government-issued photo ID:

• National ID Card (NID)
• Passport
• Driving Licence

Upload clear, well-lit photos — both the front and back of the NID or licence. Blurry images will be rejected and you will need to resubmit, which resets the 6-hour review clock.

New players receive a 230% bonus on their first deposit, up to a maximum of ৳10,500. Deposit ৳100, get ৳230 in bonus funds; deposit ৳4,565, get the full ৳10,500 cap. The bonus is credited automatically within a few seconds of your deposit clearing.

For full bonus details, see the ban99 Bonus & VIP page.

The combined deposit-plus-bonus amount must be wagered 21 times before you can withdraw the bonus portion. For example: you deposit ৳500 and receive ৳1,150 in bonus, giving a total of ৳1,650. You need to wager ৳1,650 × 21 = ৳34,650 to unlock a withdrawal. All bets on slots and fishing games count toward the requirement. The bonus expires after 7 days if the wagering is not completed.

ban99 returns 0.6% of your daily net losses as cashback, credited the following morning. For example, if you lose ৳2,000 on a given day, you receive ৳12 back. No opt-in is needed. Higher VIP tiers earn a larger cashback rate — Gold members receive 1.0% and Diamond members receive 1.6%.

ban99 hosts over 1,400 games from providers including Spribe, Red Tiger, Playtech, CQ9, and Pragmatic Play. The lobby covers slots, live casino tables (baccarat, blackjack), fishing games, crash games, cricket betting, and football markets. The ban99 Casino page has a full breakdown by category.

Open the Sports section from the main menu, choose Cricket or Football, then select a match and a market (1X2, match winner, over/under, etc.). Enter your stake and tap "Place Bet." Settlements happen within a few minutes of the final whistle. For detailed guidance, see the ban99 Cricket Betting Guide or ban99 Football Betting Guide.

The APK is not on the Google Play Store. Go to the ban99 App page, tap the download button, and save the file. Before installing, open your Android Settings → Security → enable "Install from unknown sources." Run the APK, accept the permissions, and the app will install in around 30 seconds. The current version is 2.3.20 (36 MB), and it requires Android 6.0 or higher.

Yes, the app is free. There are no download or installation fees. Data charges from your mobile carrier may apply when downloading over a mobile connection rather than Wi-Fi. Once installed, the app uses the same account as the desktop site — no separate registration is needed.

ban99 offers 24/7 Live Chat — click the chat icon in the bottom-right corner of any page. You can also email [email protected] for account or document queries. Live Chat is the fastest route for urgent issues; email is better for attaching screenshots or documents.

All connections to ban99 are encrypted over HTTPS/TLS. Payment transactions go through the security layer of your mobile wallet provider (bKash, Nagad, etc.) in addition to ban99's own processing. Your NID details are stored solely for KYC purposes and are not shared with third parties outside of regulatory requirements. For the full data policy, read the Privacy Policy.