Our Commitment to Safe Play
ban99 treats responsible gaming as a core part of how we run the platform, not an afterthought. We want every player in Bangladesh to enjoy slots, fishing games, and cricket betting as entertainment — with real money involved, but never more than a player can afford.
We have built tools directly into your ban99 account so you can stay in control without calling anyone or waiting days for a response. All tools on this page are free and take effect within minutes of you requesting them.
Age Verification — Strictly 18+
No one under 18 may register or play at ban99. Age is checked at registration and again during your first KYC review, which is required before your first withdrawal. Accepted ID documents are:
- National ID Card (NID)
- Passport
- Driving Licence
If there is any doubt about a player's age during the KYC review, the account is suspended until valid proof is received. KYC documents are reviewed within 6 hours on average.
Warning Signs to Watch
Problem gambling can develop gradually. The following signs suggest that gambling has moved from entertainment to something harder to control. Check yourself honestly — even one or two of these patterns is worth taking seriously.
- Chasing losses — continuing to play after a big loss hoping to win it back quickly.
- Spending money meant for rent, food, or family expenses on gambling.
- Lying to family or friends about how much time or money you spend at ban99.
- Feeling anxious, irritable, or unable to sleep when you are not gambling.
- Borrowing money — from friends, mobile-banking apps, or lenders — to fund deposits.
- Gambling to escape stress, loneliness, or problems at work or at home.
- Repeatedly failing to keep to the deposit or time limits you set yourself.
If you recognise three or more of these signs, we strongly recommend using the self-exclusion tool described below or contacting the ban99 support team at [email protected]. Our team can guide you to the right limit or suspension without judgment.
Player Limits Available in Your Account
Every ban99 account has a self-service limits panel. You can set or change any of the following at any time. Increases take 24 hours to take effect — this cooling period is intentional, giving you time to reconsider. Decreases take effect immediately.
| Limit Type | What It Does | Takes Effect |
|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month via bKash, Nagad, Rocket, or Upay. | Decrease: immediately Increase: 24 hours |
| Session Time Limit | Logs you out automatically after a set number of minutes in a single session. | Decrease: immediately Increase: 24 hours |
| Loss Limit | Stops play once your net losses in a period reach the amount you choose. | Decrease: immediately Increase: 24 hours |
| Wager Limit | Prevents total bet amounts from exceeding your chosen figure per day or week. | Decrease: immediately Increase: 24 hours |
| Reality Check | Sends an on-screen reminder every 30, 60, or 90 minutes showing how long you have been playing. | Immediately |
The minimum deposit at ban99 is ৳100. Setting a daily deposit limit close to that amount is the simplest way to stay within a small entertainment budget without closing your account.
Self-Exclusion — Taking a Full Break
If limits are not enough, self-exclusion closes your account for a fixed period. During this time, you cannot log in, deposit, or place any bets. Here is how to apply:
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1Open Live Chat or Email
Contact ban99 support via 24/7 Live Chat inside the app or website, or email [email protected].
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2State the Duration
Choose a period: 30 days, 90 days, 6 months, 1 year, or permanent. We recommend at least 90 days for any serious concern.
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3Confirm Your Identity
Give us your registered email address or phone number. The exclusion is applied within 1 hour of your request being received.
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4Account Locked
You will receive a confirmation. Any pending withdrawal will be processed normally. Marketing emails from ban99 are also paused.
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5Reinstatement
At the end of the exclusion period, you must contact support to reopen your account. It is not reopened automatically.
Permanent self-exclusion is irreversible. Choosing this option closes your ban99 account forever. Any remaining balance is returned to your bKash or Nagad number within 4 minutes of the exclusion taking effect.
Cooling-Off Period
A cooling-off period is a shorter pause — between 24 hours and 4 weeks — that lets you step away without committing to a full self-exclusion. Unlike self-exclusion, a cooling-off period ends automatically when the time is up. You can request one in Live Chat at any time, and it takes effect within 30 minutes.
Use a cooling-off period after a losing session when you feel the urge to chase your losses. It is one of the most practical tools available, and you do not need to give any reason to request it.
Protecting Minors
In Bangladesh, mobile phones are often shared between family members. If you share a device with children or younger siblings, we strongly recommend:
- Logging out of the ban99 app or website after every session.
- Not saving your password in the browser on a shared device.
- Using a screen-time PIN or parental control app to block gaming sites during hours when children use the device.
- Never sharing your bKash or Nagad login with anyone who might also access your ban99 account.
If a minor has accessed your account and made deposits, contact us immediately at [email protected]. We will review the case and take appropriate action as quickly as possible.
Support & External Resources
ban99's own support team is available 24/7 via Live Chat and email. However, for serious gambling addiction, independent support from trained counselors is more effective than anything a gaming platform can offer directly. We encourage players to reach out to:
- National Mental Health Institute (NIMH), Dhaka — in-person counseling for behavioral addiction.
- Kaan Pete Roi — Bangladesh's emotional support helpline for mental health crises.
- Your family doctor or a local general practitioner, who can refer you to specialist care.
These resources are independent of ban99. We do not receive any information when you contact them.
Contact ban99 About a Gaming Concern
If you want to set a limit, request an exclusion, or simply talk through a concern without any pressure, our support team is here around the clock.
- Live Chat: Available inside the ban99 website and app, 24/7.
- Email: [email protected] — responses within 2 hours.
Responsible gaming requests are treated with full confidentiality. Your account history and request details are never shared with third parties.
Common Questions About Safe Play at ban99
Can I set a deposit limit without contacting support?
Yes. Log into your ban99 account, go to Account Settings, and find the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits yourself. A decrease takes effect straight away. An increase requires a 24-hour waiting period before it activates.
What happens to my balance if I self-exclude?
Any withdrawable balance in your ban99 account is paid back to your registered bKash or Nagad number within 4 minutes of the exclusion being confirmed. Active bonus balances are forfeited when an exclusion is requested, as they cannot be cashed out under the bonus terms.
Can I reopen my account during a self-exclusion?
No. Once a self-exclusion is active, the account cannot be reopened early under any circumstances. This is intentional — the purpose of self-exclusion is to remove the option to play impulsively. When the exclusion period ends, you must actively contact support to reinstate access.
Is the minimum age checked every time I log in?
Age is verified once during KYC, which is required before your first withdrawal. If we have reason to believe account details have been shared with a minor at any point, we will request additional verification and may suspend the account pending review.
What is the difference between a cooling-off period and self-exclusion?
A cooling-off period is a short break — 24 hours to 4 weeks — after which your account reopens automatically. Self-exclusion is a longer commitment (30 days minimum) and does not reopen automatically. You must contact support to lift a self-exclusion once the period ends. For serious concerns, we recommend at least a 90-day self-exclusion.
Does ban99 share my responsible gaming requests with anyone?
No. All limit requests, cooling-off periods, and self-exclusion requests are handled internally and treated as confidential. We do not share this information with payment providers, third-party marketers, or any external body other than as required by law.
If you are ready to play responsibly, your ban99 account is set up with limit tools from day one. Open an account or return to the homepage.