Privacy Policy
This Privacy Policy explains how ban99 collects, stores, and uses personal information when you visit ban99.ws or create an account. Reading it takes about five minutes. If you have a specific question, use the Contents above to jump straight to the relevant section.
What Information We Collect
ban99 collects two categories of information: information you give us directly, and information generated automatically when you use the site.
Information you provide
- Full name and date of birth (required for account creation and age verification)
- Mobile number and email address
- Preferred payment method and associated account details (e.g., your bKash or Nagad number)
- National ID Card (NID), passport, or driving licence — only when you submit a withdrawal request for the first time
- Any messages you send to our support team via live chat or email
Information collected automatically
- Device type, operating system, and browser version
- IP address and approximate location (country / city level)
- Pages visited, time spent, and buttons clicked on ban99.ws
- Session tokens used to keep you logged in securely
How We Collect It
Most data comes directly from you during registration, deposit, or withdrawal. The rest comes from cookies and server logs that run automatically whenever your browser loads a page on ban99.ws. We do not buy data lists or collect information from social media platforms.
Why We Use Your Information
Each piece of data has a specific purpose. The table below lists the main uses.
| Purpose | Data used | Legal basis |
|---|---|---|
| Create and manage your ban99 account | Name, mobile number, email, date of birth | Contract performance |
| Process deposits and withdrawals | Payment method details, transaction amounts | Contract performance |
| Verify your identity before first withdrawal | NID / passport / driving licence | Legal obligation (KYC) |
| Detect fraud and prevent money laundering | IP address, device data, transaction patterns | Legal obligation |
| Send account alerts and bonus notifications | Mobile number, email | Legitimate interest / consent |
| Improve site performance and fix errors | Server logs, click data | Legitimate interest |
| Comply with responsible gaming obligations | Betting activity, deposit history | Legal obligation |
Who We Share It With
ban99 does not sell personal data. We share information only with parties that need it to deliver a specific service:
- Payment processors — bKash, Nagad, Rocket, Upay receive only the transaction details required to move funds.
- Game providers — Spribe, Red Tiger, Playtech, CQ9, and Pragmatic Play receive a pseudonymous player ID so their games can track bets and calculate payouts. They do not receive your name or payment details.
- Identity verification service — when you submit a KYC document, it is passed to our verification partner for review. The review takes up to 6 hours.
- Customer support tools — our 24/7 live chat system stores conversation transcripts so agents can follow up effectively.
- Regulators and law enforcement — we disclose information when required by a valid legal order.
All third-party partners are required by contract to handle your data securely and use it only for the stated purpose.
How Long We Keep It
ban99 keeps account and transaction records for a minimum of five years after account closure. This is a standard requirement for financial compliance. Server logs are retained for 12 months. Support chat transcripts are kept for 24 months. If you request deletion of non-essential marketing data, we act on that request within 30 days.
Your Rights Over Your Data
You have the following rights regarding the personal information ban99 holds about you:
| Right | What it means in practice |
|---|---|
| Access | Request a copy of the data ban99 holds about you |
| Correction | Ask us to fix inaccurate details (e.g., a typo in your name) |
| Deletion | Request removal of data we no longer have a legal reason to keep |
| Restriction | Ask us to pause processing while a dispute is resolved |
| Portability | Receive your account data in a machine-readable format |
| Objection | Opt out of marketing messages at any time |
To exercise any of these rights, email [email protected] with the subject line "Data Request" and your registered mobile number. We will respond within 10 working days.
Cookies and Tracking Tools
ban99.ws uses cookies to keep sessions active, remember your language preference, and measure how pages perform. We use three types:
- Essential cookies — required for login sessions and security tokens. You cannot disable these while using the site.
- Analytics cookies — measure page load times and navigation patterns to help us improve the site. No personally identifiable information is stored.
- Preference cookies — store settings like your chosen payment method so you do not have to re-enter them each visit.
You can clear cookies through your browser settings at any time. Doing so will log you out of your ban99 account.
Payments and Security
All payment traffic between your device and ban99.ws is encrypted using TLS. Your full bKash or Nagad account credentials are never stored on our servers — only the last four digits of the registered number are kept for transaction display purposes.
Deposits arrive within 3 minutes and withdrawals within 4 minutes under normal conditions. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,300. The daily withdrawal limit is ৳80,000 at the Starter level. If you notice an unrecognised transaction on your account, contact support immediately via live chat.
Players Under 18
ban99 does not knowingly collect data from anyone under 18 years of age. During registration we ask for your date of birth and verify it against your KYC document. If we discover that an account belongs to a minor, we close it immediately, return any remaining balance, and delete all associated personal data within 14 days. If you believe a minor has registered, email [email protected] straight away.
How to Reach Us
If you have a question about this policy, want to make a data request, or need to report a concern, use any of the channels below.
Live Chat: Available 24/7 on ban99.ws — the fastest way to get a same-session response.
Response time: We aim to reply to all privacy-related emails within 3 working days.
This policy may be updated from time to time. When we make a material change, we will notify registered players by email or via an in-app message at least 7 days before the change takes effect. Continued use of ban99.ws after that date means you accept the updated terms.